Hospitality Sector

The U.S. hospitality industry contributes nearly $600 billion to the U.S. economy and generates nearly $170 billion in federal, state, and local taxes each year. Protecting this industry and its high volume of financial transactions and related personally identifiable information from guest data is critical for its continued success. A 2016 survey by Lodging Technology ranked payment and data security as the highest priority for technology spending by hotels.

To stay up to date on this sector, please subscribe to the NCCoE Hospitality email list. If you are interested in helping shape this and future NCCOE hospitality projects, please consider joining our Community of Interest. If you have questions or are interested in joining our Community of Interest, please email the project team at 

Securing Property Management Systems

Based on industry research and in collaboration with hospitality industry stakeholders, the NCCoE is proposing a solution to better secure Property Management Systems (PMS) and its connections within a hotel’s IT system that implements layers of security, such as point-to-point encryption, data tokenization, multifactor authentication for remote and partner access, network and user behavior analytics, and business-only usage restrictions. Learn more about this project.