NCCoE Speaker Series: Improving the Customer Experience Without Increasing Cyber Risk - A Hospitality Challenge

Wednesday, May 3, 2017

Recent, high-profile hotel hacks have brought increasing attention to the hospitality sector and its cybersecurity challenges. While hospitality organizations have long supported the internal flow of information and data (e.g. allowing a hotel guest to charge dinner from the hotel restaurant to his/her room), technological improvements and customer demands have pushed hotels to offer increasing amenities, such as free Wi-Fi or mobile check-in. Through collaboration with the hospitality industry, the NCCoE is developing an example solution to help organizations strengthen the security of their property management system to better protect the business against network intrusion, data breach, fraud loss, and damage to reputation, while continuing to allow customers and guests to utilize and appreciate a hotel’s technological amenities. Join us in person or online for a lively discussion on the unique trends and challenges to improving cybersecurity in the hospitality sector.


  • Bill Newhouse, Senior Security Engineer, NIST NCCoE
  • Brian Abe, Project Leader, MITRE at NCCoE


  • Matthew Eggers, Executive Director, Cybersecurity Policy, National Security and Emergency Preparedness Department, U.S. Chamber of Commerce


  • Michael Blake, CEO, Hotel Technology Next Generation (HTNG)
  • Maryam Cope, Vice President, Government Affairs, American Hotel & Lodging Association
  • Jason DeMarco, Director of Information Security, MGM Resorts International®
  • Mary J. Hildebrand, CIPP/US/E, Partner and Chair, Privacy and Information Security Practice, Lowenstein Sandler LLP


1:00- Registration

1:15- Opening Remarks

1:20- Keynote Panel Discussion and Q&A

2:20- Break

2:30- NCCoE Project Presentation and Q&A

3:10- Program Concludes

3:10-4:00- Networking Reception


National Cybersecurity Center of Excellence

9700 Great Seneca Highway

Rockville, MD 20850

Register Today!